At KA Sports (Pvt) Ltd (“KA Sports”, “we”, “us”, or “our”), we are committed to providing premium-quality cricket equipment and an exceptional customer experience.
If for any reason you are not fully satisfied with your purchase, this policy explains how returns, exchanges, and refunds are handled.
Eligibility for Returns, Exchanges & Refunds
You may request a return, replacement, or refund under the following circumstances:
Change of Mind: The product must be unused, unworn, and in its original packaging with all labels and tags intact.
Damaged or Defective Item: You must notify us within 24 hours of receiving the item. Please include clear photos of the damage for verification.
Wrong Item Delivered: Notify us within 48 hours of delivery. The incorrect item must be returned in unused condition with original packaging.
Quality Issue: If the product does not meet your expectations, it can be replaced or refunded if returned unused and in saleable condition.
Incorrect Size or Fit: Exchanges are allowed for the correct size. The customer will bear the shipping cost for size exchanges.
3. Timeframe for Returns
All return, replacement, or refund requests must be made within 15 calendar days of receiving your order.
Damaged or defective product claims must be made within 24 hours of delivery.
Wrong item or mis-shipment claims must be made within 48 hours of delivery.
Requests submitted after these periods may not be accepted.
4. Conditions for Return Acceptance
To qualify for a return:
The product must be unused and in saleable condition.
Original packaging, tags, and labels must be intact.
The product must not show signs of wear, alteration, or tampering.
A valid return authorization must be obtained before sending any item back.
KA Sports reserves the right to refuse returns that do not meet these conditions.
5. Shipping Costs
If the return is due to our error (e.g., damaged, defective, or incorrect item), KA Sports will bear all shipping costs.
If the return is due to a change of mind, size issue, or customer preference, the customer will bear the shipping cost.
Replacement deliveries may include additional courier charges depending on the delivery location.
6. How to Request a Return or Refund
Email us at info@kalugalage.com with the following details:
Order number
Product(s) to be returned
Reason for return (damage, wrong item, change of mind, etc.)
Preferred action (refund, replacement, or exchange)
Await confirmation and a Return Authorization Number from our team.
Securely pack the product in its original packaging and ship it to the provided return address.
Once the returned item is received and inspected, your refund, replacement, or exchange will be processed.
7. Exceptions and Special Cases
Customized or Personalized Products: Cannot be returned or refunded unless there is a verified manufacturing defect.
Sale or Discounted Items: Clearance or promotional items may not be eligible for return unless defective.
Third-Party Purchases: Products purchased through other retailers must follow their return policies.
Unauthorized Returns: Returns sent without approval or a Return Authorization Number may be refused or sent back at the sender’s expense.
8. Refund Process
Approved refunds will be issued through the original payment method (credit/debit card, bank transfer, etc.).
Processing time for refunds is typically 5–10 business days, depending on your bank.
Replacement items will be dispatched once the returned goods have been received and inspected.
9. Right to Refuse Returns
KA Sports (Pvt) Ltd reserves the right to reject returns or refunds if:
The product shows signs of use or alteration.
Tags, labels, or original packaging are missing.
The return request is submitted after the allowed time period.
The return was made without authorization or in cases of policy abuse.
10. Contact Information
For all return, refund, or exchange-related inquiries, please contact:
KA Sports (Pvt) Ltd Attn: Returns Department No. 915/C, Mahabage Road, Kandana, Sri Lanka
